PFI, where art thou?

first_img 3SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,Jeff Rendel Jeff Rendel, Certified Speaking Professional, and President of Rising Above Enterprises works with credit unions that want elite results in sales, service, and strategy. Each year, he addresses and facilitates … Web: www.risingaboveenterprises.com Details During a recent discussion, nearly 50 credit union CEOs deliberated that consumers may not seek a primary financial institution (PFI) for all financial services needs. That prompted further discussion on delivery, marketing, pricing, products, technology, and service. “If PFI status is elusive,” they debated, “How might credit unions refine their strategies to develop wide-ranging relationships with members?” Reaching out to an expanded set of credit union leaders, from various asset sizes and markets, the answers proved thought-provoking and action-based. Let’s explore.Don’t expect financial monogamy. While people like to be loyal, price and convenience are significant drivers in consumer decision-making. Having multiple financial relationships didn’t seem that big of an inconvenience. While many credit unions measured products per member, most realized that producing a mass of “triple product members” wasn’t especially reasonable. However, constant life-stage and -cycle marketing allowed credit unions to have some grade of relationship (some years more, some years less), over a long period of time. The focus on retention and an elastic relationship led to top of mind status and a greater probability of sales.Be incessantly uncomfortable. “Your member’s last experience is her next expectation,” shared a CEO. “Continuous improvement drives our commitment to ensure members remain.” Many leaders revealed that they endlessly observe the retail experience at other retail establishments. “Banking is retail,” voiced several CEOs. “As consumers, members have a set expectation level of service; it doesn’t vary from one business to the next.” Watching the retail experience, and fine-tuning their own, allowed credit unions to integrate different angles of the member experience. In the end, the credit unions formed a more pertinent experience aligned with members’ expectations. Deliver on digital. The rise of the omni-digital member is here. “A good price, mobile access, and a local presence will bring members in, but digital ease will keep them here,” stated one CEO. The consumer swing toward “all things digital” necessitates that credit unions have a mobile-first philosophy in all aspects – marketing, new accounts, underwriting, funding, engagement, delivery, service, and the list goes on. “We want ease for our members; hassles lead to attrition. Thus, our capital investments focus on mobile delivery, business intelligence, and digital marketing,” replied a member experience executive. “We’re moving at the speed of members.”  Bulk up on soft skills. Where members will choose digital engagement first, there are times when an eye-to-eye or ear-to-ear conversation matters. Leaders expressed that when digital capacity is exhausted, or a complex matter is involved, members expect (and rely upon) a skillful professional. “When the time comes for a live conversation, our service leaders must deliver trust, empathy, communication, and leadership,” articulated several executives. “The soft skills that, often, seem old-fashioned are more vital today; we’re still in the people business. When members do reach out, it’s a matter of great importance to them. The connections we reinforce lead to long-term business.”  Build community in your branches. Branches still matter, but their emphases are changing. “Branches prove your permanence to members and the communities you serve,” held several CEOs. They voiced that branches certainly show long-term commitment to a community, but they also provide ideal leadership opportunities. Be it an onsite community room or staff involvement in home-grown initiatives, branches put the “local” into the big business of financial services. “Branches show we’re there, branch involvement shows we care,” voiced a CEO. “Pinpointed community leadership, through each branch, helps members – current and soon-to-be – see our values in action in places that matter to them.”From the insights of this set of leaders, perhaps the “P” in PFI is better redefined as “permanent.” Permanent in the sense that a measured retail relationship may ebb and flow, but a credit union’s place in a member’s mind – awareness, marketing, sales, service, community – can be long-term. “Once a member, always a member,” the motto goes. Perchance the strategy for member relationships should always go beyond the onboarding phase and continue through the many periods of a member’s life and financial services needs.last_img read more

Meeting goes without controversy; council takes no action on Lincoln Place building

first_imgBy James Jordan, Sumner Newscow — In the first meeting since Wellington City Councilman Kip Etter’s return, the subject of his August departure was never broached and the proceedings went without a hitch Tuesday evening.But the seating arrangement was changed. Etter, who had been sitting by Councilman Jim Valentine on the south side, was moved to the opposite north end. The sitting arrangement, according to sources, was prearranged allegedly by Mayor Shelley Hansel. She was absent from the meeting held Tuesday.As for actual business is concerned, the Wellington City Council decided Tuesday to take no action regarding stabilizing the building at Lincoln and WashingtonStreet. The historic building has been closed for a couple of months and the city has put up barricades and blocked off the street. The fate of the building remains in limbo as the owners wait to hear from the insurance company.The city has considered doing stabilization measures that could at least keep it from falling down, and there is some hope it can be saved.An estimate finally came in and it would cost $13,500 to do the stabilization work, city officials said.The council had earlier authorized City Administrator Shane Shields to go ahead with stabilization if the cost came in at under $10,000.The city sought a few bids but ended up getting only one after some companies declined to bid.The owners of the building shut it down when the realized there was serious structural damage. They have since found out their insurance will cover the loss, but the insurance company has not yet told them how much they will get.If the city did the work it could get some of that money back, but it depends on what the insurance company pays.The city has an ordinance to allow it to collect the money, unless the claim is 75 percent of the value of the policy, and they would have to wait till the insurance company made a ruling before knowing that.Council member Jan Korte said it still is not guaranteed. The building could still collapse even with stabilization work.Council member Vince Wetta, who was running the meeting in the absence of Hansel, said he was having second thoughts about spending the money to stabilize the building.Wetta said the building belongs to private owners, and the concern is if it falls and hurts someone or nearby property, the city might be liable. Putting up barricades and closing the street are measures the city has taken.“I’m worried if we touch the building we could be making a mistake,” he said.There was no motion to do anything, so there was no action taken as far as stabilization. The city will continue to keep the barricades up and try to keep people out.Once the insurance company makes a ruling, they will be able to move forward in some way.———In other matters the city passed an ordinance that will give the police the power to write a ticket if people let their dogs defecate in other people’s yards.People will be given a chance to clean up after their animal, but if they do not, they could be fined at least $20, and as much as $100 depending on how many times it has happened.Police Chief Tracy Heath said people call and want the police to do something at times when this happens, but there is no ordinance currently on the books giving them that power. This ordinance will do that.Oftentimes it is a neighbor allowing an animal to run loose and the animal goes into another yard. Sometimes it is people walking their dogs.Heath said they would still give people the chance to clean up after their dog if they are reported.This will likely only be enforced on a complaint basis.The ordinance also calls for a fine if people leave dogs locked up inside a car while shopping.———The city also adopted standard offense codes and standard traffic codes that keep them in line with state laws. This is something they do each year. Heath said there were no significant changes.———The city also passed an ordinance involving leaving building materials, or big containers for building materials, in the street when it blocks traffic or parking spaces. The ordinance requires people take some kind of action to warn people it is there, such as barricades or warning cones. It does not prohibit it, but just requires basic safety measures to let people know it is there.———The annual fly-in will be held 8 a.m. To 10 a.m. Sept. 29 at the airport in Wellington. It is a statewide air tour that has begun in Wellington for a couple of years.———There is an opening on the city auditorium board, and people have until the end of the day Sept. 30 to apply. There are currently four applicants, and anyone applying is encouraged to attend the next meeting.  There will be a work session meeting at 6 p.m. to discuss the candidates on Oct. 4. The regular meeting is at 6:30, and someone may be appointed at that time.Follow us on Facebook.Follow us on Twitter. Close Forgot password? Please put in your email: Send me my password! Close message Login This blog post All blog posts Subscribe to this blog post’s comments through… RSS Feed Subscribe via email Subscribe Subscribe to this blog’s comments through… RSS Feed Subscribe via email Subscribe Follow the discussion Comments (7) Logging you in… Close Login to IntenseDebate Or create an account Username or Email: Password: Forgot login? Cancel Login Close WordPress.com Username or Email: Password: Lost your password? Cancel Login Dashboard | Edit profile | Logout Logged in as Admin Options Disable comments for this page Save Settings Sort by: Date Rating Last Activity Loading comments… You are about to flag this comment as being inappropriate. Please explain why you are flagging this comment in the text box below and submit your report. The blog admin will be notified. Thank you for your input. +9 Vote up Vote down mom2mykids · 203 weeks ago What is taking so long for the insurance company to get these owners an amount they will pay for this building? Its been sitting way too long like it has… Report Reply 0 replies · active 203 weeks ago +1 Vote up Vote down southside resident · 203 weeks ago Ok, folks can be ticketed for their dog defecating on other folks’ yards. i wonder what more is being done as far as citizen education on the leash law. Folks let their dogs run thinking they can be controlled by voice command and that at times is not true. I have two friends that were bitten this summer. I avoid going down a block because a large German Shepherd is allowed to run without a leash. I will call Chief Heath/Animal Control officer on that from now on. I do think people need to be continually reminded. Thanks Report Reply 0 replies · active 203 weeks ago +3 Vote up Vote down weenie · 203 weeks ago How about the cats? People who let their cats run loose and poop on their neighbors yards and kill the grass, trees and plants. Do they go pick it up and say sorry for that (NO) they don’t. You will have people that say oh my cat didn’t do it, but if you feed and water that cat it is yours and you should be ticketed to if you don’t pick up its poop. Report Reply 0 replies · active 203 weeks ago +12 Vote up Vote down guest · 203 weeks ago Is this right? Is there more to this law? “The ordinance also calls for a fine if people leave dogs locked up inside a car while shopping.” I cannot leave my dog in my car while I run into pay for my gas or grab a gallon of milk – even when temperatures are not hot/cold? That means I cannot take my pet anywhere if I may have to leave them in the car for a matter of minutes? I cannot run into Casey’s to grab a coffee or tea, pay for gas, SHOP for a loaf of bread? without the threat of a fine? My car can be locked and left running (for heat or air). Clarification please. Surely this cannot be all there is to the new ordinance. Maybe an ordinance that states something about “putting a dog in danger”. I should be able to to in and grab a gallon of milk with my dog in the car as long as it’s not dangerously hot or cold. Report Reply 0 replies · active 203 weeks ago +3 Vote up Vote down Turkeyleg · 203 weeks ago So if a person keeps the car doors unlocked with a pet inside the car it is alright to go shopping? Shouldn’t this be more of a air temperature of any enclosed environment issue. It really should be up to the pets owner to decide if it’s to hot or cold to be leaving a pet inside a car. Shade or no shade, etc. There are already laws on the books to handle this issue. Seems like the council is overstepping it’s authority again. They talk of less government in our lives, I would guess that works for pets also. Report Reply 1 reply · active 202 weeks ago +1 Vote up Vote down I.B. Well · 202 weeks ago If pet owners always used good judgement, there would be no reason for the law. Unfortunately, that’s not the case. Simple solution: If you’re going shopping, leave your pet at home. Report Reply +2 Vote up Vote down Longtime resident · 203 weeks ago Each day many people drive through the park and let their dog out to run. Several of the drivers will stay in their vehicle while the dog/dogs are running free. Some of the drivers are good about picking up after the dog does it’s “business”. Many are guilty of just letting it stay there. Not only is this very inconsiderate but it’s also allowing a health hazard to exist. These people should also be ticketed. Report Reply 0 replies · active 203 weeks ago Post a new comment Enter text right here! Comment as a Guest, or login: Login to IntenseDebate Login to WordPress.com Login to Twitter Go back Tweet this comment Connected as (Logout) Email (optional) Not displayed publicly. Name Email Website (optional) Displayed next to your comments. Not displayed publicly. If you have a website, link to it here. Posting anonymously. Tweet this comment Submit Comment Subscribe to None Replies All new comments Comments by IntenseDebate Enter text right here! Reply as a Guest, or login: Login to IntenseDebate Login to WordPress.com Login to Twitter Go back Tweet this comment Connected as (Logout) Email (optional) Not displayed publicly. Name Email Website (optional) Displayed next to your comments. Not displayed publicly. If you have a website, link to it here. Posting anonymously. Tweet this comment Cancel Submit Comment Subscribe to None Replies All new commentslast_img read more