first_img ShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr I think it is out of paper, I said.The American Airlines employee looked confused.I was trying to check a bag. The new system requires you to tag your own bag, but the machine seemed to be out of the “sticker paper.” A receipt told me to talk to a gate agent.But the gate agent didn’t seem to want to help. He told me to go back and try again. So I did. Same result. He rolled his eyes once or twice. He was convinced that I didn’t want to use the self-service system, even though I tried to explain that I already had.Frustrated with me, he passed me off to a colleague. She figured out the problem. The machine was out of paper.  So she helped me tag my bag.So I was shaking my head in disbelief. It was going to be one of those days of air travel. continue reading »last_img read more